Yokeo Privacy Policy
This Privacy Policy explains how Yokeo (“we,” “us,” or “our”) collects, uses, shares, protects, and retains personal information when you use the Yokeo application and related services.
Adults only: Yokeo is strictly limited to users aged 18 and older. We do not knowingly allow minors to register for or use the Service.
1. Information We Collect
1.1 Information You Provide
- Account information, such as nickname, profile photo, gender or profile preferences, age or date-of-birth information, and login credentials;
- Contact information, such as email address or phone number where requested;
- Profile information and content you choose to provide;
- Messages, photos, videos, audio, livestream content, comments, and other user-generated content;
- Reports, customer-support communications, feedback, and complaint information;
- Transaction-related records associated with virtual items, subscriptions, or other purchases;
- Identity or age-verification information where needed for safety, fraud prevention, or legal compliance.
1.2 Information Collected Automatically
- Device information, such as device model, operating system, app version, language, and device identifiers;
- Network and technical information, including IP address, connection type, crash logs, and diagnostic data;
- Usage information, including features used, interactions, session activity, matching activity, and timestamps;
- Approximate location derived from IP address and, where you grant permission, more precise location used for location-based features;
- Cookies, SDK information, and similar technologies used for login, analytics, security, functionality, and permitted advertising.
1.3 Information From Other Sources
We may receive information from app stores, login providers, payment processors, analytics providers, fraud-prevention providers, moderation services, and other users who submit reports.
2. How We Use Personal Information
We use information to:
- Provide, operate, maintain, and improve the Service;
- Create and manage accounts and enable social, messaging, matching, audio, video, and livestream features;
- Personalize content and recommendations;
- Process transactions and maintain billing records;
- Verify age or identity where appropriate;
- Detect, prevent, and investigate spam, scams, abuse, fraud, security threats, child sexual abuse and exploitation, and other policy violations;
- Moderate user content using automated tools and trained human reviewers;
- Respond to support requests, complaints, reports, and legal inquiries;
- Send service notices, security alerts, and permitted promotional communications;
- Comply with legal obligations and protect users, our rights, and the public.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we may process personal information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as platform safety and fraud prevention, protect vital interests, or based on your consent where required.
4. How We Share Information
We may share personal information:
- With other users where necessary for social features you choose to use;
- With vendors providing hosting, storage, moderation, analytics, security, customer support, communications, payment processing, and technical services;
- With app stores and payment providers in connection with purchases;
- With affiliates, professional advisers, auditors, or insurers where reasonably necessary;
- In connection with a merger, financing, acquisition, restructuring, or sale of assets;
- With law-enforcement agencies, regulators, courts, child-protection organizations, or other parties where required by law or reasonably necessary to prevent serious harm, exploitation, fraud, or abuse.
5. Moderation and Safety Technologies
We may use automated systems, content classifiers, account-risk signals, filtering, and human review to detect suspected harmful or prohibited content. Flagged or reported content may be reviewed, restricted, removed, preserved, or disclosed where legally required.
6. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining security, complying with legal and accounting obligations, resolving disputes, preventing repeat abuse, and enforcing our agreements.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.
8. International Transfers
Your information may be processed in Hong Kong and in other jurisdictions where our service providers operate. Where required by law, we use appropriate safeguards for cross-border transfers.
9. Your Rights and Choices
Depending on applicable law, you may have rights to request access to, correction of, deletion of, portability of, or restriction of your personal information, and to object to certain processing or withdraw consent.
To make a privacy request, contact [email protected]. We may verify your identity before fulfilling a request.
10. Account Deletion
You may request deletion of your account through available in-app controls or by contacting us. Certain records may be retained where reasonably necessary for fraud prevention, safety, legal compliance, dispute resolution, or enforcement.
11. Children’s Privacy
Yokeo does not permit anyone under 18 to use the Service. If we discover or reasonably believe that a user is under 18, we may suspend or terminate the account and remove associated personal information, subject to any legal preservation or safety requirements.
Suspected underage accounts may be reported to [email protected].
12. Third-Party Services
Third-party websites, login providers, payment processors, app stores, SDK providers, and other external services may have their own privacy practices. This Policy does not govern services we do not control.
13. Changes to This Policy
We may update this Policy when necessary to reflect changes in our services, technology, safety practices, or legal obligations. We will provide additional notice where required by law.
14. Contact Us
For privacy questions, requests, or complaints, contact [email protected].